Privacy Policy
1. Introduction
Welcome to Cartify AI (“we,” “us,” or “our”).
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website www.cartifyai.com, products, and services (collectively, “Services”).
This policy complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of data:
Personal Information: name, email address, and payment details.
User Inputs: content submitted to our AI systems or chat interfaces.
Usage Data: analytics data such as device type, IP address, and service interactions.
Cookies: Currently, we do not use cookies or similar tracking technologies.
3. How We Use Your Information
We use collected data to:
Provide and improve our AI-powered services.
Respond to customer inquiries and provide support.
Enhance and refine AI model performance (using anonymized and user-consented data).
Process payments and transactions securely.
Conduct lawful marketing and service updates (you can opt out at any time).
4. AI Model Training & Automated Processing
We may use anonymized, user-consented inputs for AI model training and system improvements. Data used in this manner cannot identify individuals and is handled under strict security and anonymization protocols.
We do not make automated decisions that produce legal or similarly significant effects without human involvement.
5. Legal Bases for Processing (GDPR)
For users in the European Union/UK, we process personal data under the following legal bases:
Consent (e.g., optional data collection or AI training inputs).
Contractual necessity (e.g., providing AI services).
Legitimate interests (e.g., improving AI performance, preventing misuse).
Legal obligation (e.g., financial compliance).
6. Disclosure & Third-Party Services
We use trusted third-party providers solely to deliver our services effectively:
Hosting Providers
Analytics Tools
Payment Processors
CRM and Communications Platforms (e.g., GoHighLevel, OpenAI, Grok, Twilio)
Each provider is bound by confidentiality and data protection agreements. We do not sell or rent user data.
7. International Data Transfers
At present, Cartify AI does not transfer data internationally. Should this change, all cross-border transfers will comply with GDPR’s Standard Contractual Clauses (SCCs) and equivalent mechanisms recognized under the CCPA and APPs.
8. Data Retention
We retain personal information only as long as necessary to provide our services and meet legal obligations.
9. Your Rights
Depending on your jurisdiction, you may have the following rights:
Under GDPR (EU/UK):
Access, correction, deletion (“right to be forgotten”)
Restriction or objection to processing
Data portability
Withdraw consent
Under CCPA/CPRA (California, USA):
Know what data we collect and why
Request deletion
Opt-out of data sharing or sale
Non-discrimination for exercising privacy rights
Under Australian Privacy Act:
Access and correction
Complaint resolution through the Office of the Australian Information Commissioner (OAIC)
You may exercise these rights by contacting us at [email protected].
10. Security Measures
We protect your data using encryption, secure storage, and limited access controls. However, no online system is completely immune to risk, and users share information at their own discretion.
11. Children’s Privacy
Our services are not intended for individuals under 16 years old. We do not knowingly collect their data.
12. Updates to This Policy
We may update this policy periodically. The “Last Updated” date will reflect the most recent revision.
13. Contact Us
If you have privacy-related questions or requests, please contact us at:
📧 [email protected]
🏢 Cartify AI, Maharashtra, India
Last Updated: October 2025